Numia is an Argentina-based software platform that specializes in customer journey management. Founded in 2014, the company initially focused on queue management for banks and pharmacies but pivoted in 2020 to address the need for integrating offline and online customer interaction data. This shift led to the development of a comprehensive customer journey orchestration system.
The Numia platform offers omnichannel integration, connecting various customer service channels such as bank kiosks and enterprise software like Salesforce and Genesys. It features AI-powered personalization to enhance customer experiences and supports multi-channel data collection, including automated responses and analytics. Numia serves large enterprises in sectors like banking, healthcare, and insurance, with a client base of over 350 customers across 10 Latin American countries, including notable names like Santander Bank and Allianz. The company is committed to expanding its integration capabilities and enhancing its AI technology to improve customer journey efficiencies.
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