Category: Trust & Safety

Avoiding scams, verifying businesses and transacting safely.

  • How to Buy Safely Online: Spotting Scams on Marketplaces

    How to Buy Safely Online: Spotting Scams on Marketplaces

    Online shopping and marketplaces are convenient and often cheaper — but they also attract scammers hoping to catch buyers off guard. The good news: almost every online scam relies on the same handful of tricks, and once you know them, they’re easy to avoid. This guide shows you how to buy safely online and spot a scam a mile away, so you can grab great deals with total peace of mind.

    The golden rule: if it’s too good to be true, it is

    Scammers lure buyers with unbelievable prices — a pricey item at a fraction of its worth, or a “limited-time” deal designed to make you rush. Genuine bargains exist, but an offer far below the real market value is the classic bait. When something seems too good to be true, slow down and scrutinize it rather than grabbing it. That single instinct — pausing on suspiciously amazing deals — prevents the majority of online shopping scams before they start.

    Shopping online safely
    If a price seems too good to be true, slow down and scrutinize it.

    Check the seller and the listing

    A little investigation goes a long way. Look at the seller’s history and reviews — established sellers with positive feedback are far safer than brand-new accounts with none. Read the listing carefully: vague descriptions, stock photos instead of real ones, or refusal to share more images are warning signs. For local deals, a seller happy to let you inspect the item in person is a great sign; one who invents reasons you can’t is not. Trust builds from these small checks.

    Pay the safe way

    How you pay is your biggest protection. Favor secure platform payments that offer buyer protection, or cash on safe, in-person collection for local items. Be extremely wary of anyone pushing you to pay by wire transfer, gift cards, or unusual apps, or to pay outside the platform — these are favorites of scammers precisely because the money can’t be recovered. If a seller insists on a payment method that leaves you no protection, walk away. No deal is worth the risk.

    Paying securely online
    Secure payments and safe cash meetups are your best protection.

    Watch for pressure and protect your information

    Scammers hate you thinking. They manufacture urgency — “another buyer is interested,” “the price goes up tonight” — to rush you past your doubts. Real sellers are patient; pressure is a red flag. Also guard your personal and financial details: never share passwords, card numbers, or one-time codes with a “seller,” and be suspicious of links asking you to log in or pay on an unfamiliar page. When in doubt, step back, verify independently, and only proceed when you’re comfortable.

    Frequently asked questions

    How do I avoid getting scammed online?

    Be skeptical of prices that are too good to be true, check the seller’s reviews and listing, use secure payments or safe in-person cash deals, and never rush or share sensitive details under pressure.

    What are the biggest online scam warning signs?

    Unbelievable prices, brand-new sellers with no reviews, stock or missing photos, pressure to act fast, and requests to pay by wire transfer, gift cards, or off the platform.

    What’s the safest way to pay online?

    Secure platform payments with buyer protection, or cash on safe in-person collection for local items. Avoid wire transfers, gift cards, and paying outside a trusted platform.

    Is it safe to meet a seller in person?

    Yes, if you meet in a safe, public place, ideally in daylight and with someone along. In-person meetups let you inspect the item and pay cash, which is one of the safest ways to buy locally.

    The takeaway

    Buying safely online isn’t complicated — it’s mostly awareness. Distrust deals that seem too good to be true, check the seller and listing, pay only through secure methods, resist pressure, and protect your personal information. Master those habits and you can enjoy all the convenience and savings of online shopping while leaving scammers empty-handed. Shop confidently, and stick to trusted marketplaces with reviews and buyer protection.

  • How to Avoid Online Selling Scams

    How to Avoid Online Selling Scams

    Most online scams rely on urgency and trust. Slow down when a deal feels rushed or a buyer pressures you to act immediately.

    For meetups, choose public, well-lit places and bring someone along. For shipping, use trackable couriers and avoid releasing goods before payment clears.

    Never share one-time passwords, card numbers, or account credentials. No legitimate buyer or platform will ask for these to “confirm” a sale.

    If something feels off, it usually is. Verify the person, check reviews, and when in doubt, walk away. A missed sale is far cheaper than a scam.

  • Meeting Safely for In-Person Transactions

    Meeting Safely for In-Person Transactions

    The overwhelming majority of in-person sales go fine. A few simple habits make the rest far safer.

    Meet in public, in daylight

    Busy places with staff and cameras — supermarket car parks, bank forecourts, cafés. Many police stations now offer designated safe exchange zones, which are ideal for higher-value items.

    Take someone with you

    Two people changes the dynamic of an interaction significantly. If that is not possible, tell someone where you are going, who you are meeting and when you expect to be back.

    For items that must be collected from home

    • Arrange the meeting for a time when someone else is present
    • Keep the transaction at the door or driveway where possible
    • Move the item to the garage or front room in advance
    • Never leave a stranger unattended inside your home

    Handling payment

    Cash should be counted before the item changes hands. For bank transfers, confirm the money has actually cleared into your account — a screenshot of a pending transfer is not proof of payment.

    Trust the feeling

    If a meeting feels wrong when you arrive, leave. No sale is worth overriding that instinct, and no reasonable buyer will hold it against you.

  • Common Marketplace Scams and How to Spot Them Early

    Common Marketplace Scams and How to Spot Them Early

    Scams evolve constantly in detail but rarely in structure. Recognising the shape is more durable than memorising specific stories.

    The overpayment

    A buyer sends more than the asking price and asks you to refund the difference. The original payment is later reversed as fraudulent; your refund is not. Never refund an overpayment — cancel the transaction entirely.

    The off-platform move

    An early push to continue by private message, email or an unfamiliar app. Once you leave the platform you lose the record of the conversation and any protection attached to it. Legitimate buyers are content to stay put.

    Manufactured urgency

    • “I am flying out tonight and need it shipped now”
    • “Another buyer is on the way, pay to reserve it”
    • “My courier is already booked, just send the code”

    Urgency exists to stop you checking. Any pressure to skip a normal step is itself the warning.

    The verification code request

    Someone asks you to read back a code they have just triggered to your phone. That code is authenticating them into an account in your name. There is no legitimate version of this request.

    If something feels wrong

    Stop, and check independently. Look up the phone number yourself rather than using the one you were sent. Nothing genuine is lost by a ten-minute pause.